Phone system & AI receptionist for UK E-commerce & retail

UK online retailers use Silux Call to fix one expensive problem: order enquiry spikes, returns handling, peak-season call surge. It is a UK-hosted VoIP and AI-receptionist platform aligned with PCI DSS, UK GDPR, Consumer Rights Act, built for the 31 January 2027 PSTN switch-off, and priced in GBP from a free trial upward.

PCI DTMF redaction for phone orders
Shopify / WooCommerce webhooks
Seasonal overflow AI receptionist
WhatsApp + SMS order updates
Skill-based returns routing
Start 14-day free trial — no cardCompare providers

Compliance for E-commerce & retail

Silux Call is aligned with PCI DSS, UK GDPR, Consumer Rights Act. Recording carries a consent prompt, is encrypted at rest, and exports as an auditor-ready PDF in one click — the evidence online retailers need at inspection or renewal.

Why E-commerce & retail pick us

  • UK-domestic — GBP billing, UK support, UK DDIs from every area code.
  • AI receptionist — 20 minutes included on Pro, or a £15/month add-on — answers the calls you cannot.
  • PCI DSS, UK GDPR, Consumer Rights Act-aligned compliance reporter — one-click PDF for auditors.
  • 14-day free trial, then per-line plans from £4.75 — try before you commit, no contract.
  • Open API + Stripe-native billing — for agencies who white-label us.

FAQs — E-commerce & retail

Why do UK online retailers need a modern phone system?

Order enquiry spikes, returns handling, peak-season call surge. Silux Call solves this with pci dtmf redaction for phone orders and shopify / woocommerce webhooks, on a UK-hosted platform that is ready for the 2027 PSTN switch-off.

Is Silux Call compliant for e-commerce & retail?

Silux Call is aligned with PCI DSS, UK GDPR, Consumer Rights Act. It ships consent-prompt call recording, encryption at rest, and a one-click compliance reporter PDF that auditors and regulators accept.

How much does Silux Call cost for an online retailer?

Start with a 14-day free trial, then from £4.75 per user/month on Entry up to Pro at £14.95 per user/month, which includes 20 AI receptionist minutes. On other plans the AI receptionist is a £15/month add-on. All GBP, ex-VAT, no contract.

Can online retailers keep their existing numbers?

Yes — free UK landline porting on every plan. Send us a recent bill and a signed letter of authority; your old line keeps working throughout, so online retailers move without losing a single call.

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